terms & conditions

Privacy Policy

We are required to handle information which we hold about you that is capable of identifying you (either alone or with any other information we may hold about you) in accordance with the Data Protection Act 1998 (“the Act”), which regulates the use of “personal data” in the United Kingdom. You have the right under the Act to ask us in writing for details concerning the “personal data” we hold about you, including a description of that data, the purposes for which it is being used and to whom that data has been or may be disclosed. We may charge you an administration fee for providing you with this information. You can find out more about the Act and your rights by visiting the website of the Information Commissioner at www.ico.gov.uk. The Information Commissioner’s Office can also be contacted by telephone on 08456 306060.

We use your information only in accordance with this Privacy Policy and take all steps reasonably necessary to ensure we keep your information secure. We may collect your information when you indicate that you would like to receive any of our products and services, when you register with us, when you complete forms online, when you speak with us over the telephone, when you write to us and when you visit our website. We will collect details of transactions your carry out through our site and of the fulfilment of such transactions.

We may share your information with other members of The Currency Cloud group of companies where we need to do so to provide you with any of the products or services you have requested. We may have to share your information with a government body or regulatory authority, with the police or other law enforcement agencies, or with other persons or bodies by order of a court or to meet a legal or regulatory requirement or for other lawful reasons, such as for taxation or audit purposes; or with credit control or debt collection agencies. We will not normally share your information with anyone else unless we need to do so to provide you with our products or services which you use or unless you have asked us to do so.

If you have any questions about our Privacy Policy or your information, please contact us in writing by email compliance@chfx.co or by post to the Compliance Officer, 164 Bishopsgate, London, EC2M 4LX, United Kingdom.

Security and Regulation

CHFX is a trading name of The Currency Cloud Ltd, 164 Bishopsgate, London, EC2M 4LX, UK

The Currency Cloud Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for the issuing of electronic money and the provision of payment services with FCA register number 900199.

The Currency Cloud Ltd is registered with the UK Data Protection Act Registration Number Z1550331.

Banking Partners

CHFX works closely with a number of financial institutions to ensure that you get the best deal on your foreign exchange and exceptional levels of service.

Disclaimer

The information contained in the material on this website is for information purposes only.

Because of the possibility of human, electronic and mechanical error as well as other factors, the information is provided without warranty of any kind and, in particular, no representation or warranty, expressed or implied, is made nor should any be inferred as to the accuracy, timeliness or completeness, of any such information. Under no circumstances shall CHFX have any liability to any person or entity for (a) any loss or damage in whole or part caused by, resulting from, or relating to any error (neglect or otherwise) or other circumstances involved in procuring, collecting, compiling, interpreting, analyzing, editing, transcribing, transmitting, communicating or delivering any such information, or (b) any direct, indirect, special, consequential or incidental damages whatsoever, even if CHFX is advised in advance of the possibility of such damages, resulting from the use of, or inability to use, any such information.

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